Terms and Conditions 99wim — Complete Platform Rules Guide

Welcome to 99wim, an online gaming platform operating under the domain 99wim.top. These terms and conditions ("Agreement") govern the relationship between you ("Player", "User" or "Member") and 99wim ("Platform", "We", "Company").

This agreement takes effect as soon as you:

• Completing the account registration process on the 99wim platform;
• Accessing or browsing any section of the platform whether as a guest or registered member;
• Performing any financial transactions including deposits or withdrawals; or
• Participating in any games, betting, or related activities on the platform.

The 99wim platform provides online gaming services including slot games, live casino, sports betting, table games, and various other entertainment categories. All these services are subject to the terms and conditions stated in this document.

To register and use the 99wim platform, you must meet the following eligibility requirements:

• Minimum Age: You must be at least 18 years of age at the time of registration. This is an absolute requirement that cannot be waived.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws of your country of residence.
• One Account Per Individual: Each individual is only permitted to hold one active account on the 99wim platform. Registering multiple accounts is strictly prohibited.
• Accurate Information: All information you provide during registration must be accurate, complete, and up to date.
• Not an Agent or Representative: You are using this platform on your own behalf and not as an agent, representative or intermediary for any third party.

The 99wim registration process is designed to be quick and straightforward without compromising security. Here is important information regarding your account management:

KYC (Know Your Customer) Verification Process: 99wim conducts an identity verification process to keep the platform free from fraud and money laundering. You may be required to provide:

• A valid copy of your identity card or passport;
• Proof of current address such as a utility bill or bank statement;
• Proof of the payment method used for the deposit; and
• Any additional documents required by our compliance team.

Password Security: You are fully responsible for keeping your account password confidential. 99wim recommends that you:

• Using a strong password combining uppercase letters, lowercase letters, numbers, and symbols;
• Do not share your password with anyone, including family members;
• Enabling two-factor authentication (2FA) for additional security; and
• Changing your password periodically at least once every three months.

If you suspect your account has been accessed without authorisation, contact the 99wim support team immediately via live chat.

99wim provides a variety of safe and convenient payment methods to facilitate your financial transactions. All transactions are processed through licensed payment channels fully integrated with Malaysia's local banking system.

Deposit Policy:

• The minimum deposit is RM 20 for most payment methods;
• Deposits via FPX, Touch 'n Go eWallet and GrabPay are processed instantly;
• Manual bank transfer may take 5–30 minutes depending on your bank;
• 99wim does not charge any processing fees for deposits;
• All deposits must be made using a payment method registered in your own name.

Withdrawal Policy:

• The minimum withdrawal is RM 50 per transaction;
• Withdrawal requests are processed within 24 hours on business days;
• The first withdrawal requires completed KYC verification before it can be processed;
• Funds may only be withdrawn to the same account or e-wallet used for your deposit;
• 99wim reserves the right to delay withdrawals for security review and compliance purposes.

99wim offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to the wagering requirements (rollover requirement) specified for each offer.

General Bonus Principles:

• Each promotion has specific terms stated on the relevant promotion page;
• Bonuses cannot be directly converted to cash without fulfilling the wagering requirements;
• Standard wagering requirements range from 5x to 30x depending on the bonus type;
• Bonuses are valid for one account, one device and one IP address only;
• 99wim reserves the right to void any bonus if abuse or fraudulent activity is detected.

New Member Welcome Bonus: New members are eligible for a first deposit bonus of up to 100%, subject to a minimum wagering requirement of 10x within 30 days from the date the bonus is credited. Slot games typically contribute 100% towards the wagering requirement, while table games and Live Casino contribute at varying rates.

Bonus Abuse: Any attempt to exploit the bonus system through arbitrage betting, multiple accounts, or other methods deemed fraudulent will result in the cancellation of all related bonuses and account closure without prior notice.

99wim is committed to providing a fair and transparent gaming environment. All games use a Random Number Generator (RNG) independently verified by internationally recognised audit bodies.

• Final Game Results: All results displayed on the game interface are final. In the event of a discrepancy between the server display and the client display, the server record shall be considered valid.
• Technical Disruptions: If a game is interrupted due to a technical issue on 99wim's end, affected bets will be returned to your account balance. 99wim is not responsible for interruptions caused by the user's internet connection.
• Betting Limits: Each game has a set minimum and maximum betting limit. Players must comply with these limits at all times.
• Live Casino Games: For live casino games, the dealer's decision is final once the round is closed. Any disputes relating to live games will be resolved based on the video recording of the relevant session.

The following is a list of actions strictly prohibited on the 99wim platform. Violation of any of these provisions may result in account suspension or closure without a refund:

• Registering or maintaining more than one active account;
• Using automation software, bots, scripts, or any tools that manipulate gameplay;
• Sharing or transferring account balances to other users;
• Engaging in arbitrage betting or exploiting system bugs for unlawful gain;
• Providing false information during registration or the KYC process;
• Using the platform for money laundering or any other illegal financial activities;
• Harassing, threatening, or acting disrespectfully toward support staff or other players;
• Attempting to hack, breach or disrupt the platform's security systems.

99wim reserves the right to suspend or close any player's account for the following reasons without prior notice:

• Violation of any terms stated in this document;
• Failure to complete the KYC process within the stipulated timeframe;
• Suspicious activity or potential involvement in financial fraud;
• Requests from relevant legal authorities or regulatory bodies.

Voluntary Closure: You may close your account at any time by contacting our support team. Prior to closure, all active bonus wagering requirements must be fulfilled, or the associated bonuses will be voided. Any eligible net cash balance will be returned to you within 5 business days.

Appeal Process: If you believe your account has been suspended unfairly, you may submit an appeal by contacting our support team. All appeals will be reviewed within 7 business days and the outcome will be communicated via your registered email.

The 99wim platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, certain limitations apply to our liability:

• 99wim is not liable for any indirect, consequential or punitive losses arising from the use of the platform;
• We do not guarantee the platform will operate without interruptions, errors, or malicious software infections;
• Losses caused by internet connection failures, user hardware failures, or third-party actions are beyond our responsibility;
• The maximum total liability of 99wim to any player shall not exceed the net deposit amount made within the 30 days preceding the relevant liability claim.

The protection of your personal data is a priority at 99wim. The collection, use, and storage of your personal data is carried out in accordance with Privacy Policy our detailed one.

In summary, 99wim only collects data necessary for platform operations, including identity verification, payment processing, and service improvement. Your data will not be sold or shared with third parties without your consent, except as required by law.

All data is stored on secure servers protected with 256-bit SSL encryption. You have the right to request access, correction, or deletion of your personal data at any time by contacting our support team.

99wim takes social responsibility in the gaming industry seriously. We provide a range of tools to help players maintain control over their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings;
• Session Time Limits: Configure session time limits to help you better manage your time;
• Mandatory Break: Take a break from the platform for 24 hours, 7 days or 30 days;
• Self-Exclusion: The option to permanently or temporarily self-exclude from all gaming activities;
• Reality Check: Set periodic reminders during your gaming session to help you stay aware of the time spent.

We encourage all players to play responsibly. If you feel gaming is starting to negatively affect your life, please contact our support team or visit Responsible Gaming page for assistance and appropriate resources.

Right to Amend: 99wim reserves the right to amend, update or replace any part of these terms and conditions at any time. Amendments take effect immediately upon being posted on the platform unless otherwise stated.

Amendment Notice: For material amendments, we will notify players via their registered email or in-platform notification at least 7 days before the amendment takes effect. Continued use of the platform after the amendment notice is considered acceptance of the updated terms.

Governing Law: This agreement is governed by applicable laws, and any disputes that cannot be resolved amicably will be referred to binding arbitration.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us: For any enquiries regarding these terms and conditions, please contact the 99wim support team via live chat available 24/7 or by email at [email protected]